Terms of Use

The operation of this website (the "Website") is managed by PT. Trikawan Vila Indo registered under the number 0103240070554, an Indonesia private company limited by shares (the “Company”).

The Website offers holiday rentals (individually as “Villas” and collectively as the “Villas”), for short-term stays. These Villas are made available by their respective or legal representatives (the “Owner”) to the renter (the “Client”) under specified Terms of Use. When making an inquiry or booking through the Company, the Client agrees to these terms and any Villa Specific Rental Conditions available on the Villa page.

The term “Party” in these terms refers to any individual other than the Client who stays in the Villa with the Client. Client and Party are responsible for adhering to both the general Terms of Use and any Villa Specific Rental Conditions. If there are any contradictions between these terms, the Villa Specific Rental Conditions take precedence.

VillaBuddy acts as an online platform for Owners to showcase and advertise Villas for reservation. When Client makes a reservation through the Website, Client and Party directly enter into a legally binding contract with the relevant Owner. The Company facilitates this process by transmitting reservation details to the Owner and sending confirmation emails to the Client on behalf of the Owner. However, it's important to note that VillaBuddy is not a party to the direct contractual relationship between the Client and the Owner.

To secure a Villa booking, the Client is required to submit a non-refundable deposit to Company (typically 50% of the total rental amount, unless otherwise specified in the Villa Specific Rental conditions). Upon receipt of the confirmation email and deposit, the Company on behalf of the Owner, will issue a confirmation voucher to the Client. The reservation is considered valid only after the necessary payment is received.

Bookings are restricted to Clients aged 18 or older at the time of reservation.

The Client is responsible for the payments of all rental costs and for compliance with these Terms of Use.

The rental prices include the following, unless otherwise specified in the Villa Specific Rental Conditions:

• Use of a furnished and fully-equipped villa for the duration of the period specified in the confirmation voucher;
• Household linen, crockery, cutlery, and electrical household appliances. All villas are privately owned, so decor, colors and inventories will of course vary;
• Cost of water, electricity, gas, pool and garden maintenance.

Prices DO NOT include the following:

• Cost of telephone calls;
• Any optional services not previously specified and billed;
• Client's travel insurance, medical insurance, or personal liability insurance.

The remaining rental balance is due before arrival (typically 60 days before, schedule varies for each villa), payable directly to the Company unless otherwise indicated in the Villa Specific Rental conditions. Failure to receive full payment as specified may lead to reservation cancellation and refuse admission to the Villa.

The rental prices are specified in a particular currency at the time of booking (Villa Default Currency). The Company permits payments in other currencies (Payment Currency) (e.g., USD, AUD, EUR, SGD, HKD, NZD, GBP, CNY) at the prevailing Indonesian local bank's rate (Mandiri or BCA)on the payment day. Note that exchange rates between the Villa Default Currency and the Payment Currency may fluctuate. The day's rate of payment will determine the amount due in the Payment Currency, thus deposit and balance payments, while equal in the Villa Default Currency, may differ in the Payment Currency.

Payment methods include Bank Transfer, Credit Card and Cash (IDR only). The Client is responsible for covering all bank charges, and Credit cards are accepted subject to a 3% service charge.

Any later discount (eg. last minute discount, special offers) or price increase of the Villa will not be applicable to confirmed reservations. Discount vouchers awarded to clients are non-transferable, non-exchangeable, non-refundable and non-cumulative.

The Company holds direct agreements with Owners. Owners guarantee to provide the Company their best rates, thus the Website ensures the best prices for the relevant Villa. The Website does not add any service fee on top of the Villa prices. In the event that the Client finds a cheaper and valid price for the same Villa at the same period, on a website duly authorized by the Owner, the Company will claim the difference for the Client from the Owner.

Unless otherwise in the Specific Villa Rental conditions, reservations are non-cancellable or amendable. However, Owner will make efforts to accommodate date changes if notified by the Client at least 60 days before arrival. All payments are non-refundable unless specified otherwise in the Villa Specific Rental conditions. Any changes or refunds to the Client's reservation are subject to an administration fee of 200 USD.

The Client is responsible for subscribing to an all risk travel insurance to cover any or all costs in the event of unforeseen circumstances.

The rental period commences at 2:00 pm on the first day of occupancy and concludes at 11:00 am on the final day of the agreed rental period, unless otherwise stipulated in the Villa Specific Rental conditions. It is emphasized that the Owner is under no obligations to provide accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.

The occupancy of the Villa must not exceed the maximum number of individuals as specified on the Villa Pages on the Website, without explicit permission from the Owner. The Owners reserve the right to refuse service or rentals to anyone at their complete discretion.

Upon arrival and departure of the Villa, a record of the state of repair of the Villa and its contents might be made with the Owner. If no record of the state of the Villa and its content is made, the Villa and furniture will be deemed to be in good state of use. Some Owners may require a damage deposit as outlined in the Villa Specific Rental Conditions. These deposits are subject to fully refundable upon departure, provided there is no breakage, damage, missing items, no additional cleaning for villas left abnormally dirty, long-distance calls charged to the villa's telephone, and no other charges incurred before, during the Client's and Party's stay or thereafter. Regardless of the existence or amount of the damage deposit, the Client always agrees to pay the Owner for the cleaning or replacement costs for all damages to personal property or to the real estate, with the exception of normal wear and tear. The Client shall report to the Owner without delay any defects in the Villa or malfunctions in its equipment, machinery, or appliances to facilitate timely repair or replacement arrangements by the Owner.

Accommodation is provided for the sole purpose of tourism and any commercial use of the Villa is strictly forbidden. By agreeing to the terms, the Client represents and warrants that their rental of the Villa is exclusively for tourism purposes and that under no circumstances will establish residence at the address. The Client agrees to assume full responsibility for compliance with all applicable laws, rules, and regulations that may apply to its use of the Website.

As a consequence, the Client undertakes not to engage in any illegal, illicit, immoral or business-related activity within the Villa. The Client agrees to be a considerate tenant and to take good care of the Villa and to leave it in a clean and tidy condition at the end of the rental period. The Client agrees to lock villa's windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. It is forbidden to fix objects to the walls and to displace furniture and appliances. For reasons of hygiene, pets are not permitted in the Villa unless authorized in writing by the Owner or the Company or otherwise specified in the Villa Specific Rental Conditions. The Client must respect the rules and regulations applicable to the Villa in which his accommodation is situated: he must not be the source of excessive noise or other disruption, which might disturb neighbors, and must respect regulations concerning the use of the communal areas of any apartment building.

The Company could assist the Client in arranging leisure activities (“Activities”). The Client has the option to pay for these Activities either at the same time as booking the Villa or during its stay in the Villa. It's the Client's sole responsibility to engage in the Activities, and the Company holds no liability for any damages, injuries, accidents, fatalities, delays, cancellations, or irregularities that may occur during the practice of these Activities by the Client or its Party, including any transportation during the trip.

Feedback from Clients may be posted on the Villa page solely to provide future clients with additional perspectives on the service and quality of the Villa. The Company retains the right to adjust, refuse or remove reviews at our discretion.

The Company operates as a technology firm and does not directly provide accommodation services nor functions as a travel agent. It is the Owner's responsibility to offer accommodation services to Client, who can choose to accept or decline these services. The Company’s role is to facilitate connections between Client and Owner, without assuming the responsibilities of an accommodation provider or travel agent. The company holds no liability for the actions or omissions of Owner or the quality of accommodation services provided.

The Company disclaims responsibility for events beyond its control that may disrupt a Client's planned stay, such as Acts of God, pandemics, acts of governmental agencies, fire, strikes, terrorism, war, inclement weather, flooding, disturbance or noise coming from outside the villas such as private or public construction, traffic, animals or neighbors; no refunds or rebates will be provided.

If the Villa reserved is unavailable for reasons such as villa is sold or rented long-term, out of order, undergoing renovation, inadvertently double-booked, or deemed substandard by the Company, the Company may offer alternative accommodations or if no comparable accommodations are available, the Company will refund the Client for the nights that have not been honored.

Transportation arrangements organized by the Company are handled by independent providers, and the Company is not responsible for any property loss or damages, injury, accidents, death, delay, cancellation or irregularity occurring during such transportation, including, but not limited to, damages which may be occasioned either by reason of defect in any vehicle, ferry, or aircraft or the acts of any company or persons engaged in conveying the Clients or its Party.

The Company shall not be liable to the Client for any injury, loss of limb or life of the Client, any member of Party, or any visitors of the Client to the Villa during the rental period. The Clients represents and warrants that it and all members of the Party have sufficient travel insurance, medical insurance cover, personal injury and personal liability insurance for the duration of their stay at the Villa and their practice of the Activities, and any transportation during their trip.

The Client acknowledges that the use of some facilities, including but not limited to the swimming pool, terraces and stairs, and of furnishings and appliances, particularly those in the kitchen and bathroom (the “Facilities”), may prove dangerous. The Client and the members of the Party are fully responsible for taking all precautions before using the Facilities. The Company shall not be held liable for any death or injury arising out of or in connection with the use of the Facilities.

In no event will the Company's aggregate liability arising out of or in connection with these Terms and the Client's use of the Website, including, but not limited to, from the Client's reservation or any Villa via the Website, or from the Client's use of or its inability to use the Website and in connection with any accommodation in any Villa exceed the amounts the Client has paid for reservations via the Website in the Twelve (12) month period prior to the event giving rise to the liability or One Hundred (100) USD if no such payments have been made as applicable.

Failure to comply with the stated Terms of Use will result in the prompt termination of Villa rental within Twenty Four (24) hours of receiving formal notice to rectify the violation. In such a case, the Client will be required to vacate the Villa immediately and with no compensation whatsoever.

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions will remain unaffected.

The Company reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, the Company shall try to provide at least 30-day notice prior to any new terms taking effect. What constitutes a material change will be determined at the Company's sole discretion.

By continuing to use the Website after such revisions become effective, the Client agrees to abide by the updated Terms. If the User disagrees with the new Terms, they shall stop using the Website.

These Terms will be interpreted and governed by the laws of Indonesia, without consideration of its conflict of law provisions. The Client acknowledges and agrees to submit exclusively to the jurisdiction of the courts of Indonesia.

The Company’s failure to enforce any right or provision of these Terms does not waive such rights. If any provision of these Terms is deemed invalid or unenforceable by a court, the remaining provisions will remain valid. These Terms constitute the entire agreement between the Company and the Client concerning the use of the Website and any reservations made, replacing any prior agreements.

These Terms of Use are written in English. The English writing will prevail over any translation available.